If the return of this product is due to an adverse event (per CFR 21 part 803.1) that caused, may have caused or contributed to death and/or serious injury, please do not continue with this RMA process.
To save time on future RMA requests, you can sign up for a website account by clicking: Create Account.Once you have created an account, please return to this screen to finish your RMA submission.
You can continue as a guest by clicking "Next" to submit an RMA request without creating an account.
Make sure to click the "Submit quick add items" button below to add these items to your RMA.
||Invoice or PO Number
||Date of Invoice
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If all items on the request have the same reason for return/repair, please select it here:
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Please note that you will receive an RMA number for the items that are being returned, and a separate RMA number for items that are sent for repair
Please return instruments in original packaging with tip guards. NO RETURNS will be accepted on used, damaged, blemished, custom made, custom etched, discontinued or altered products.
We ask that you address the package clearly. Please make sure to include the RMA # and your address on the packaging.
Please attach the completed form to the exterior of each shipping container with the packing slip, and keep a copy for your records.
Wexler will not accept any delivery of goods that does not include all required information
By typing my name in “Signed by” field below, I acknowledge and agree that any used, damaged, blemished, custom made, custom etched, discontinued or altered products returned for credit will not be accepted and will be returned to the sender
Any product that has been used in a surgical procedure or on cadavers must be sterilized prior to shipment to Wexler
Pursuant to CFR 29, Part 1910.1030, it is illegal to ship used unsterilized reusable medical devices. Wexler Surgical, Inc. will comply with this code in every manner. If used un-sterilized instruments are shipped to us, these instruments will be quarantined and properly disposed of immediately. You will lose any value of these instruments. No refunds will be given. If these instruments were part of a trial, you will be responsible for payment.
Any product that has been used in a surgical procedure or on cadavers must be sterilized prior to shipment to Wexler Surgical.
Please complete the following information and attach to the exterior of each shipping container.
Wexler will not accept any delivery of goods that does not include a completed RMA form.
By typing my name in “Signed by” field, as an authorized representative, I certify the above sterilization information is true and correct to the best of my knowledge
After submission, your RMA request will be reviewed. The status of your request and RMA #, if approved, will be sent by the next business day via the email provided
Returns sent without an RMA # will not be accepted.
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