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Returned Merchandise Authorization

ATTENTION

If the return of this product is due to an adverse event (per CFR 21 part 803.1) that caused, may have caused or contributed to death and/or serious injury, please do not continue with this RMA process.

Please immediately call 713-723-6900

Sign up for a website account to save time on future RMA requests: Create Account

Make sure to click the "Submit quick add items" button below to add these items to your RMA.
Item Number* Invoice or PO Number Date of Invoice Quantity*
 

If all items on the request have the same reason for return/repair, please select it here:

  Item Number* Invoice or PO Number
Date of Invoice
Quantity* Reason for Repair/Return*  
Add New Product
Please note that you will receive an RMA number for the items that are being returned, and a separate RMA number for items that are sent for repair

By typing my name in “Signed by” field below, I acknowledge and agree that any used, damaged, blemished, custom made, custom etched, discontinued or altered products returned for credit will not be accepted and will be returned to the sender

Any product that has been used in a surgical procedure or on cadavers must be sterilized prior to shipment to Wexler

Pursuant to CFR 29, Part 1910.1030, it is illegal to ship used unsterilized reusable medical devices. Wexler Surgical, Inc. will comply with this code in every manner. If used un-sterilized instruments are shipped to us, these instruments will be quarantined and properly disposed of immediately. You will lose any value of these instruments. No refunds will be given. If these instruments were part of a trial, you will be responsible for payment.
  • Any product that has been used in a surgical procedure or on cadavers must be sterilized prior to shipment to Wexler Surgical.
  • Please complete the following information and attach to the exterior of each shipping container.
  • Wexler will not accept any delivery of goods that does not include a completed RMA form.
Item # Qty Sterilization Method Reason for return Form of sterilization

By typing my name in “Signed by” field, as an authorized representative, I certify the above sterilization information is true and correct to the best of my knowledge

After submission, your RMA request will be reviewed. The status of your request and RMA #, if approved, will be sent by the next business day via the email provided

Returns sent without an RMA # will not be accepted.